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500,000 Customers Impacted in British Airways Data Breach

By Danica Kirka and Jill Lawless, Associated Press

Jul 8, 2019

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British Airways might be fined $229 million for not protecting its customers’ personal information.

Photo by Edith Rum/Shutterstock

British Airways might be fined $229 million for not protecting its customers’ personal information.

Customers’ credit card details were stolen by hackers, and now the airline faces a hefty fine for failing to prevent the breach.

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British Airways is facing a £183 million (US$229 million) fine over a breach that compromised information on half a million customers—the biggest penalty to date under new, tougher regulations and one that is likely to be seen as a test case for companies that fail to secure big data caches.

Britain’s Information Commissioner proposed the fine on Monday, months after BA revealed it had been the victim of a hack. The scam saw customers diverted to a fake website where credit card details were harvested by the attackers.

“People’s personal data is just that—personal. When an organization fails to protect it from loss, damage or theft it is more than an inconvenience,” Information Commissioner Elizabeth Denham said. “That’s why the law is clear—when you are entrusted with personal data you must look after it.”

The regulator said that the proposed fine—equivalent to 1.5 percent of the airline’s annual revenue—is the biggest it has ever imposed. It comes about a year after European Union member states began implementing the most sweeping change in data protection rules in a generation.

The General Data Protection Regulation, or GDPR for short, is designed to make it easier for EU residents to give and withdraw permission for companies to use personal information—but also forces companies that hold data to be accountable for looking after it. Authorities can fine companies up to 4 percent of annual revenue or €20 million (US$22.5 million), whichever is higher, for breaching the rules.

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The Information Commissioner’s Office says its investigation of BA found that “poor security arrangements” compromised login, payment card, and travel booking details as well as name and address information.

The parent company of BA, International Airlines Group, said it would fight the proposed fine. It has 28 days to make its case in the first step of the process, which could take some time to complete.

“We intend to take all appropriate steps to defend the airline’s position vigorously, including making any necessary appeals,” said IAG CEO Willie Walsh.

The proposed fine is the largest for the ICO since telling Facebook to pay £500,000 (US$663,000) for allowing the political consultancy Cambridge Analytica to forage through the personal data of millions of unknowing Facebook users.

But the Facebook matter took place before the new GDPR rules came into effect and was the maximum penalty at the time of the incidents.

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