Long-haul flights just got considerably more civilized.
Airlines often pour a lot of love into the service and amenities they offer their international business- and first-class fliers—and rightfully so. But what about the rest of us? Well, this fall, Delta Air Lines is debuting an enhanced main cabin experience on international flights that is bringing added class to economy class.
Starting this November, main cabin passengers (aka the tired masses in economy) can expect to receive a “welcome aboard” Bellini, hot towel service, and a choice of appetizers and entrées. The new services will be made available on international flights that are 6.5 hours or longer, as well as on select shorter international flights.
The welcome Bellinis will be made with sparkling wine and infused peach puree, and Delta implied that additional cocktails may be in the pipeline. Economy-class travelers will then be given a menu with a selection of what the airline said will be “upgraded” appetizers and entrées that passengers can mix and match.
Entrées will be inspired by popular business-class dishes such as grilled harissa shrimp. And dessert will be served separately, after the meal, along with coffee, tea, and wine. Meals will be served on new custom-designed dinnerware, including new cutlery and placemats.
The airline will also be offering a second hot towel service and chocolates prior to arrival.
The new main cabin experience is the result of testing that took place on more than 700 flights over the past year and feedback from 1,800 customer surveys, as well as from crews and a design team made up of 24 flight attendants. It is part of a larger, multi-billion-dollar investment that Delta is making in its overall customer experience.
Delta also recently upgraded its amenity kits and is planning on introducing new earbuds and headsets on international flights as well.