Review of Omni Los Angeles at California PlazaI will start the review by saying that I did not have any problems with the staff. They were all very helpful and courteous every time I needed anything from them, however, I will say that for how much this hotel charged for a night, I was very underwhelmed.
First off, I was able to check in early, which was a big help, although it is the off season so I didn't expect too much trouble there. I would have loved a hot bath after the flight but the tub was gritty and didn't seem very clean for a hotel so I passed. I ordered a meal from room service while I got around for the event I had to attend in the evening and it never arrived. I had to call down and ask what had happened to get them to bring it. This happened 3 or 4 times while I was staying there. Every time I called the problem was quickly resolved, but how many times do I have to follow up to get my food? One time, they brought up the wrong meal after the website crashed on me. Perhaps I should have called down after the first time, but I usually got in very late and just wanted to relax.
This brings me to the reason I didn't go to the hotel bar or restaurant for food and just ate in my room. The one time I did try them, I was harassed by numerous men and I couldn't seem to find a place to go where I would be left alone. This was incredibly annoying. I wasn't at the bar to get picked up, I wanted a bite to eat after a late night of events. As a single woman, I did not enjoy the experience at all and did not feel terribly safe since any one of them could have easily followed me up to my room and a few of them didn't take no very well.
Overall, I wasn't terribly impressed and I'll probably go back to the hotel I usually stay at in LA but I booked this trip last minute and this is where I ended up.
I thought that these guys did a very professional job and made us actually feel like we got our money's worth. I'd been there for drinks previously, but I would stay there again in a heartbeat. I would also highly recommend the club level to anyone that's not tried it - free food and water, coupled with wonderful views!!!