I was pretty excited to hear that my friend and I would stay at the Pand Hotel on our trip to Brugge. The pictures on their website exhibited the charm and grace I hoped was real, and she acquired a phenomenal rate for a twin-bed room. I had flown into London the day before, and our train into Brugge got us to the hotel well before check-in time. Rebecca, the front office manager, was waiting behind the long counter to the left. To the right was a small waiting lobby and bar with big billowy leather couches. I felt all the stresses of transport disappear the moment I walked in. Even though we were early Rebecca said a room was ready and called Ignacus (Iggy) to show us up. We eventually settled on another room even though it had a king, too. They suggested to fix the linens to sleep as twins, which they did. Room 001 is off the breakfast dining room and away from the main hotel hallways. (Perfect!) Rebecca had mentioned it was once the sleeping quarters for the stable hands. Indeed, it was like a small apartment with a magnificent spa bathroom downstairs and living/sleeping quarters up. Decor was beautiful. The room had amble closet space and shelving to keep things tidy. There was also wall-to-wall windows that, when open, allowed light and church bells to come into the room. We slept 4 nights and couldn't have been more comfortable. In fact, after vigorous walking all day, we came to appreciate the Pand Hotel as our sanctuary. Staff was always gracious with a smile.