My girlfriend booked a 4-day stay at Hacienda Puerta del Cielo for New Year's 2015. When we landed in Managua, it was about 9PM. Things were a bit chaotic as I don't speak Spanish and there were dozens of taxi drivers and vendors offering their services. It was a little overwhelming. When we finally found our driver, Eder, from Hacienda Puerta del Cielo, he took our bags for us and offered us cold, bottled water in the air-conditioned SUV in which he picked us up. As we drove the bumpy and completely un-marked roads to the resort, Eder told us several times, "Don't worry, the roads are bad, but it's worth it".
We have probably all had the experience of seeing amazing photos of hotels, landscapes, and attractions only to be disappointed by them in person. This was absolutely not the case with Hacienda Puerta del Cielo. It is GORGEOUS, no less so because we were greeted by the staff with two ice cold glasses of Macuá (guava, mango, lemon juices mixed with rum). It is impossible to take a bad photo at the resort, it is that beautiful.
I could go on-and-on about the beauty of the resort, and the comfort and charm of the rooms, but what really, truly makes Hacienda Puerta del Cielo such a lovely place are the staff and the guests one meets while staying there. With only 16 rooms and communal meals, one has ample opportunity to get to know the other guests. The small staff of 10 work long hours but manage to attend to every desire and need and ALWAYS with a smile.